Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a secure and personalised gaming experience. This includes details you share during registration and account verification, such as your full name, date of birth, email address, residential address, and phone number. We also collect identification documents required for regulatory compliance and responsible gaming practices.

Transaction-related data, including deposit methods, withdrawal requests, and betting history, is collected to process payments and meet legal obligations. In addition, we automatically receive technical information when you visit our site or use our mobile platform. This may include your IP address, browser type, device identifiers, operating system, and pages you view.

How We Use Your Information

Your personal information allows us to create and manage your account, process deposits and withdrawals, and deliver customer support when needed. We use it to verify your identity, prevent fraud, and ensure we meet licensing and anti-money laundering requirements.

With your consent, we may send promotional offers, bonuses, and updates about new games that we believe will interest you. Usage data helps us improve website performance, analyse player behaviour, and develop better services. We do not use your information for purposes beyond those described without notifying you.

Sharing and Disclosure

We may share your information with trusted third parties who assist in operating our services. These include payment processors, identity verification partners, customer support providers, and regulatory authorities when required by law. All partners are contractually obligated to protect your data and use it only for the purposes we specify.

We do not sell your personal information to third parties for marketing purposes. Disclosure may also occur if we are required to do so by court order, regulatory request, or to protect the rights, property, or safety of Monro Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your login session, and provide personalised content. Essential cookies are necessary for the site to function properly, while analytics and marketing cookies help us understand how players interact with our platform.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your experience and limit access to some features.

Data Security

We take the protection of your information seriously and use industry-standard security measures, including encryption, secure servers, and access controls. All sensitive data transmitted between your device and our systems is protected with SSL encryption.

While we strive to maintain the highest level of security, no system is completely impenetrable. We encourage you to keep your account credentials confidential and to use strong, unique passwords.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion when it is no longer needed for legal or regulatory purposes. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.

To exercise these rights, simply reach out to our customer service department. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Retention of Information

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your information is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

By continuing to use our services after any changes, you acknowledge the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our support team through live chat or by email. Our staff are available around the clock to assist you.

Last updated: March 2025